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Creating Content that Resonates with Jay Acunzo
Jay Acunzo helps mission-driven professionals become masterful storytellers. On this episode, he shares the elements of a podcast that help a show connect with their listeners. He also shares some tips on taking your audio experience to the next level.
Transcript
MYP fam what's going on.
Hector:My name is Hector Santistevan.
Hector:I am your host and I get way too geeked up about creating amazing podcasts that
Hector:can fuel your lifestyle and your business.
Hector:And I've been producing and promoting podcasts for almost a half decade now.
Hector:And this show is to help you learn the things that do and
Hector:do not work when it comes to marketing and monetizing your post.
Hector:And my guest today is Jay Kenzo.
Hector:And he's the host of unthinkable and a creator who has done exactly
Hector:what we were just talking about.
Hector:He spent the last several years, creating amazing podcasts, living in
Hector:an awesome lifestyle and building a successful business all alongside it.
Hector:And this interview talks about some of the realities that come along with
Hector:being a creator and how he's been able to navigate some of the challenges
Hector:that a ton of podcasters face.
Hector:And I think that you're going to be surprised when you hear what his best
Hector:tip for growing his show is, but enough rambling for me, let's get into today's
Hector:interview with Jay Kenzo host of one.
Hector:All right.
Hector:MYP fam.
Hector:Welcome Jay Kenzo to the show, Jay.
Hector:Thanks for joining us..
Jay:Thanks for having me.
Hector:Jay, your show is the unthinkable show.
Hector:And I'd love for you to give us the Well, first off, I love that it's a
Hector:show and a lot of people, I think, think of their podcast is just a
Hector:podcast, but I love that you put that in the title, that it is a show.
Hector:And so I'd love to hear eventually, if that's a part of it, if you think of it
Hector:as something more than just a podcast, catch us up on the show, how it got
Hector:here, you can share whatever you think is relevant, but you're killing it.
Hector:You're crushing it.
Hector:So, give us the backstory.
Jay:Thanks.
Jay:Every day is a struggle.
Jay:So let's, we can dive into the crushing and killing part cause I I'm here now
Jay:and I thought once I got here where I'm at, it would be a lot easier.
Jay:It turns out.
Jay:Nope, I'm just here now.
Jay:Cool.
Jay:What's next?
Jay:A lot of hard.
Jay:So let's just pause there.
Jay:Yeah.
Jay:The name of the show is just unthinkable and the Twitter handles
Jay:on thinkable show, but started in 2016, I was working for a venture
Jay:capital firm as their VP of content, running a show for their brand too.
Jay:And I just wanted my own personal laboratory for creativity.
Jay:And at the time being in marketing specifically content marketing, there
Jay:was a lot of commodity stuff because it's going to sound a lot like today.
Jay:Honestly, there's just a lot of junk content being published in high
Jay:volumes from brands and individuals.
Jay:And, I always wished that this phrase, content marketing, word content never
Jay:got its to, it was always about the marketing of content, not creating
Jay:something worth marketing, right?
Jay:The goal is not to grow followers.
Jay:It's to create something worth following
Jay:it's like it's actually, that's not the goal.
Jay:The goal is to serve people better and out pops, whatever metric you're looking at.
Jay:I wanted to create a show which questioned best practices specific then to marketing.
Jay:And so I started telling all these stories and doing these like high
Jay:production, narrative style episodes with multiple voices and sound design
Jay:and music, again, trying to treat it like my personal laboratory.
Jay:And over the years, as I talked to my audience, it kind of moved around.
Jay:It was like, well, you're an accountant.
Jay:Why are you listening to a show?
Jay:That's about marketing.
Jay:Oh, because you're, disillusioned by best practices.
Jay:Okay.
Jay:I see.
Jay:Maybe that is truly the thrust of the show, but not applied to
Jay:marketing, applied to the business world, applied to our careers.
Jay:Two and a half years later, I wrote a book called break the wheel using
Jay:a lot of the material from the show.
Jay:And a lot of what I learned that was about questioning best practices
Jay:and all the problems there.
Jay:Uh, The problems with best practices that is.
Jay:And so that's been the show for quite a while.
Jay:We sorta take a problem, take a big theme or big question that Google
Jay:can't answer and launch like a year's long investigation publicly.
Jay:And instead of having it be really tactical, how to it's very story-driven
Jay:show as a way of sort of being a Trojan horse, where in the moments where
Jay:you need inspiration or you feel like listening to something interesting
Jay:or uplifting or a story that helps you think critically about the world.
Jay:You know, I like to say I'm doing my best Anthony Bordain impression and my world
Jay:and my style when you need nuance and to weight into the messiness of your work.
Jay:And you'd like to elevate that.
Jay:Well, a tip, a trick, a hack, a cheat.
Jay:That's not going to cut it anymore.
Jay:So let me use this story as a Trojan horse, where you feel entertained, you
Jay:feel inspired, you feel your fields, but buried in that are important
Jay:insights or moments or space that lets you think critically about
Jay:what you're doing with your work.
Jay:That you can maybe shift your perspective and see the world better, which means
Jay:the next time you go to ship anything, you're going to show up better.
Jay:And so that's currently how the show runs.
Jay:I mentioned questioning best practices today.
Jay:We're exploring something else which is resonance.
Jay:Everyone's obsessed with reach.
Jay:I get it.
Jay:But residents is it.
Jay:Resonance is what matters.
Jay:Reaches a proxy, reaches a first step.
Jay:It doesn't matter how many people know you exist.
Jay:If they don't care, how do you create things people care about
Jay:and also that you care about?
Jay:I have no idea.
Jay:Let's go exploring.
Jay:Let's go exploring residents and maybe a book comes out of that too.
Hector:Yeah, what's interesting is the more that I've done this show, and I
Hector:started out being a tactics driven show.
Hector:I've realized that the real way to grow a show is just to create a better show.
Hector:unfortunately, I've just had to find lots of ways to say that and make that sexy.
Hector:So I want to come back to this resonance thing, but what I really enjoyed
Hector:about your show is you mentioned the high production of it, and
Hector:it is an audio experience and it's an hour long audio experience.
Hector:You do some shorter kind of, rants that are, more akin to what most
Hector:people from the business world might put together for their podcasts.
Hector:But I'd love for you to take us back to why you decided to put all of this
Hector:focus on the production aspect of it.
Hector:And, how you handled that?
Hector:Did you learn the sound design and kind of figure out how to do all this editing?
Hector:Was it an outsourcing thing why did you decide to do that?
Hector:And then how did you actually make that happen?
Jay:The show is really a Testament to what I think most of the creative world
Jay:needs to hear in many ways, which is it's a practice it's trial and error.
Jay:You know, You talk to some of the world's best and Some of them have
Jay:formal training, but none of them have formal training and no practice.
Jay:And they're successful.
Jay:At some point you've got to muck around, you got to make mistakes,
Jay:you've got to learn on your own.
Jay:And so I think I'm fortunate in that.
Jay:A lot of privilege in my life.
Jay:And a lot of supporting people in my life who gave me the confidence to say
Jay:that thing I love from someone I admire.
Jay:Yeah.
Jay:I want to make that instead of, oh, I could never write that's delusional, but
Jay:I think it's a useful form of delusion that, that creative people can harness
Jay:to say, I understand what great work.
Jay:But my skills do not allow me to bring it forth quite yet.
Jay:At least not to match what's in my head.
Jay:I read glass famously called this the gap.
Jay:There's a gap between your taste and your skills.
Jay:And the only way to close that gap is to do a lot of work.
Jay:So like the sound design.
Jay:it's still pretty crude in some instances.
Jay:And I look back and I cringe at recent episodes, but for the most
Jay:part, when I go way back in the catalog, I'm like this Was a blunt
Jay:instrument approach to adding music.
Jay:It was like me trying to prove to the world, look, we have
Jay:music, I have sound design.
Jay:I have production value.
Jay:It wasn't a tactful artful enhancing
Jay:well, Form of using music or sound.
Jay:And so how do you get better game tape?
Jay:You do a thing, you consume it as your audience might.
Jay:I love going for a walk and in equal ways, celebrating the fact that I
Jay:made a thing and I wanted it to exist.
Jay:And now it does.
Jay:And also critiquing that thing and figuring out where do I get
Jay:bored or what sounded too cringy?
Jay:Where did I hit somebody over the nose?
Jay:A little bit too much.
Jay:It's like somebody said something sad and I played somber music.
Jay:Was that appropriate or not?
Jay:So it's just.
Jay:Extrapolated out over a long period of time.
Jay:So I think it's those two things.
Jay:And I think we need to embrace that tiny little incremental
Jay:improvements, episode to episode or rep to rep whatever you're creating
Jay:extrapolated out over lots of time.
Jay:That to me is how creative people get better.
Jay:And I have miles to go.
Jay:I mean, I am not even in the territory I want to be in, but I am definitely
Jay:not in the territory I started in.
Jay:And it's just one step after another.
Jay:That's it?
Jay:There's no.
Hector:Was there a moment where you realized that it could go anyway, either
Hector:where you realize that you had come a long way with regards to sound design
Hector:so many people they interview someone, maybe they do some basic leveling with
Hector:audio and they throw it up on there.
Hector:But.
Hector:Adding sound effects or adding these different things.
Hector:Was there a moment where you go like, oh, this is kind of cool or, wow.
Hector:I really have to learn, because I'm not where I need to be.
Jay:I think it's when I started thinking in sound or thinking in aural, I mean,
Jay:a U R a L moments instead of voice.
Jay:I'll give you an example.
Jay:We did an episode called gravy, which is about actually a beer brewery in
Jay:Vermont called the Alchemist brewery.
Jay:And they have a very famous IPA called heady topper.
Jay:At least if you're in new England, like I am, it's very famous here, heady
Jay:topper, and they experienced quite a bit of tragedy as a business . Their brew
Jay:pub totally flooded in a freak storm.
Jay:There's no floods in their area of Vermont and it happened to them.
Jay:And I thought to myself, like if this were a movie or a TV show, like it'd be kind
Jay:of cool to have a black screen for a time.
Jay:And you hear the sounds of the storm.
Jay:Then you hear sounds of like things crashing and breaking, and then you hear
Jay:like some music kind of come in and it starts ominous and then it fades out.
Jay:And what you start hearing before you see any visuals are birds chirping,
Jay:almost like to suggest, the dawning of a new day and the sun coming out.
Jay:And my first words I remember as a narrator were something
Jay:like it's weird, isn't it?
Jay:The morning after a bad storm can seem really nice.
Jay:Like last night, a portal to another time, just opened up and dumped out a bunch
Jay:of debris and broken branches and stuff.
Jay:And it doesn't quite match the feeling you have walking out into that sunny day.
Jay:Like the destruction.
Jay:Yeah.
Jay:Because I wanted to create that dichotomy of like this isn't a revered brand in
Jay:their space and they have passionate fans.
Jay:It seems like it's going well.
Jay:They had such a terrible moment and like, let me mess with that tension a
Jay:little bit, but through sound instead of just my voice and my voice will come up.
Jay:And that episode was years ago and I've repurposed it so people can
Jay:find it not too buried in the feed.
Jay:And it was that moment.
Jay:I feel like that kind of defines the difference between me being like
Jay:a soundboard operator on a morning show with like the cheap sound
Jay:effects, like a car horn beeping or something, or a duck quacking.
Jay:And me trying to actually like use sound and music to help tell the story.
Hector:Yeah, it seems that I'm drawn to podcasts and audio because I never had
Hector:the face of the good looks for Instagram.
Hector:So always eliminated a medium or an obstacle.
Hector:Right?
Hector:I think one of the guys from Radiolab, he said at podcast movement
Hector:the other day that like, that's your job to put that together.
Hector:The listener's job is to create that image.
Hector:But what you're saying, and what I'm hearing is that outside of voice.
Hector:That's one tool.
Hector:That's one element that you can use, but within sound, you can use
Hector:music, you can use sound effects, you can use these different things
Hector:to heighten or enhance the experience that you're trying to give to your.
Jay:Yeah.
Jay:A lot of people, they take sound and music and they treat it like chocolate drizzled
Jay:onto whatever it is they're making.
Jay:And sometimes chocolate does not add anything to this other times.
Jay:It's a great addition, but if what you're drizzling onto Is crap.
Jay:You just have some chocolate he crap, and this is what I did early on.
Jay:It's like, I wanted you to know unlike all the business shows that I compete
Jay:with, or you might categorize me like people understand genre, right?
Jay:So it's like, unlike the genre that I occupy expect something different,
Jay:hopefully that means better to the listeners I'm trying to serve.
Jay:And I was trying to just basically tell them that, albeit I didn't
Jay:say It out loud, but that's really what's coming through.
Jay:When I listened back to like early sound designer.
Jay:But also what was coming through was like the intention was
Jay:to get to where I'm at today.
Jay:But my current intention is to get to where I want to
Jay:be, in six years from now.
Jay:So it's a constant process.
Jay:And I've had the good fortune of interviewing and chatting with some
Jay:really, really good sound designers, like folks that have done stuff for like 99%
Jay:invisible and, shows of that caliber.
Jay:They have some heuristics.
Jay:A lot of it is just going to made up.
Jay:Like I talked to James T.
Jay:Green recently, and they have something called muxture muxture.
Jay:Mux is the shorthand for music and production, mux and texture.
Jay:So it's like a mixture music, texture.
Jay:And they were explaining to me like some heuristics that have guided
Jay:them through this sound design experiences over the years, but even
Jay:James is it's profoundly feel and listening back and trying things on.
Jay:It's like trying to get the right fit of clothing onto your body.
Jay:The body is what you need to start with an understanding of what are you
Jay:saying and why, what's the content?
Jay:And then what you're trying on with the clothes.
Jay:It has to fit somehow.
Jay:And sometimes you've got to try on a bunch of shirts before you nail it.
Jay:And sometimes you have an idea of your style and sometimes you don't.
Jay:Right?
Jay:So there's like a little bit that you can do before.
Jay:But a lot of it is you got to put on the clothes and people do is they wear
Jay:cartoonish, outlandish Hawaiian shirts when it's not appropriate to do so.
Jay:Like that's the addition of music and sound when maybe the
Jay:story itself didn't warrant it, you don't necessarily know what.
Hector:Yeah.
Hector:It sound your main tool to effect that resonance that you're talking about.
Jay:No.
Jay:And I'm fascinated by the fact that we started this way
Jay:and spent so much time on it.
Jay:Cause I almost never talk about this publicly I mean, maybe
Jay:it's a big piece of the show and the way people latch onto it.
Jay:That's great.
Jay:grateful . For me It's it's narration it's story.
Jay:It's.
Jay:And so the, like my shows are written.
Jay:And a lot of the moments you're hearing me hopefully sound improv.
Jay:There's some moments you're like, Jay's reading a script here, but there's some
Jay:moments where I'm riffing and I'm either riffing off the script or the words
Jay:themselves are being delivered like an actor would off, taking the script
Jay:off the page and putting it publicly.
Jay:So yeah, I think a lot of this is truly the story.
Jay:It's actually the combination or interplay, I should say, between the.
Jay:Not just the topics I'm exploring, but how like the hook, the Y the
Jay:premise of the show, and then the story structure, like how I'm actually
Jay:increasing tension or adding questions on your mind, and then resolving them.
Jay:And then the undulation, the movement up and down of that tension, spiking tension
Jay:relieving, simple stories revolve around one question or one moment of tension.
Jay:No story means there is no tension, but complicated
Jay:production has a lot of moments.
Hector:I'd love to drill down into that because I found that.
Hector:I do a lot of work in interview shows.
Hector:And a lot of times, obviously mine is an interview show, but
Hector:a lot of the production that I do is for interview shows and
Hector:there hardest shows to both edit.
Hector:And I would imagine listen to, are the ones that lack that story.
Hector:And they lack that arc and they go all over.
Hector:I've been working with our hosts to incorporate, or to at least
Hector:have a sense of the story arc when they are doing interviewing.
Hector:But how, can podcasters, who are maybe, they're doing interviews or they're using.
Hector:How do they blend a story or, give this kind of arc that you talked about
Hector:with a lot of times the conversation.
Jay:Think of the most gripping conversations you've ever had.
Jay:I mean, think of the most gripping interviews you've ever heard,
Jay:like you're so immersed in it.
Jay:And I think what people don't understand is like the structure to a great interview
Jay:is not intro 40 minute interview outro.
Jay:That's not a plan.
Jay:That's not a structure.
Jay:Nor is it walking into that 40 minutes with research.
Jay:That's.
Jay:Plan either.
Jay:What is the arc?
Jay:What is the flow?
Jay:You'll hear great interviewers every so often say we're going
Jay:to get to that in a little bit.
Jay:It's like, oh, they have a plan where you hear them.
Jay:Like, say like, that's the next section?
Jay:Like, oh, they have sections.
Jay:You don't know what's there every storyteller, whether it's implicit
Jay:and by gut feel because they've done it or they're great at it.
Jay:Or they've planted out every storyteller, interviewer, et cetera.
Jay:Communicator has good structure and it's on us to get better
Jay:too steal that structure.
Jay:I call this performing an extraction, go to your favorite thing in the world.
Jay:Doesn't matter if it's there or not.
Jay:If it's segmented, like it's on the screen, like a sports talk
Jay:show, they say, show you the segments, or it's hidden from view.
Jay:It's one end to end interview or one end to end episode or story.
Jay:Try to jot down in your notebook.
Jay:Here's the timestamp of that moment.
Jay:Here's what they do.
Jay:And let me guess it, why that advanced the story?
Jay:Why did that grip me?
Jay:What service did this do to the audience?
Jay:And so when I needed to find a structure for unthinkable, I took a notebook.
Jay:I sat down with my favorite storyteller.
Jay:I've mentioned him already, Anthony Bordain.
Jay:If you follow me around in different interviews, I can't stop talking
Jay:about the guy because I think he does these gray areas, stories really well,
Jay:and probably didn't have a recurring structure, but I needed one to guide me.
Jay:So I just stole what I thought was a structure under one
Jay:of my favorite episodes.
Jay:And so when you have that plan, You now know in the interview, even
Jay:if you're not telling kind of a narrative story, but in the interview,
Jay:you're going to ask questions that raise or resolve that tension.
Jay:Right.
Jay:And it could be the dramatic performance or lead up to the question, which is
Jay:something that is under utilized by a lot of interviewers, or it could
Jay:be the ordering of your questions because you have a purpose and you
Jay:have a plan, but without that, you're completely exposed to the guests.
Jay:Not performing, not showing up.
Jay:And when the guest does that, when they're not telling stories, they're not
Jay:gripping or when the flow of the interview is bland, that is not the subjects
Jay:fault as a host and an interviewer.
Jay:That is your fault.
Jay:It's your show.
Jay:So you have to guide the experience.
Jay:So how are you guiding it?
Jay:If you can't tell me that you have work to do before you head to the next.
Hector:Yeah, this is great stuff.
Hector:In affirms my research here.
Hector:I think you're just telling me how great of a host I am with my plan here,
Hector:Jay, the next section that I wanted get into is you're coming up on, maybe
Hector:a thousand episodes, maybe more over all the shows that you've worked on.
Hector:What are some, what I would call the non-negotiables or, the things that
Hector:you have systematize or, the things that are kind of in the ethos of that
Hector:are built into all of your episodes that you make sure that you just make sure.
Jay:I think what you're getting at is like, what are the elements necessary to
Jay:bring that episode to life, but better.
Hector:Well, There's standards that you have.
Hector:There's standards whether it's through storytelling or in production that you
Hector:have in your head that, we're gonna make sure that we do this because
Hector:this is what leads to creating.
Jay:right.
Hector:A show that creates resonance.
Hector:what do you feel are those elements that you kind of, make sure in
Hector:there to create that residence?
Jay:Sure.
Jay:I always said that the best interviewers you could just
Jay:tell them the premise of the.
Jay:Literally no other content necessary or context or research, they could
Jay:deliver something amazing because they could figure it out on the fly and
Jay:the missing piece for so many folks, especially folks who are building
Jay:shows to support their careers, or, maybe they're an independent creator.
Jay:Like I am, or they work in house as a marketer, so many
Jay:people don't have a premise.
Jay:They just talk topics with experts.
Jay:The premise is that hook.
Jay:It's that angle it's that arc right?
Jay:X, Y pitch it, this is a show about.
Jay:Unlike other shows about X and admit there are some, or at least
Jay:some content about your topics.
Jay:You don't own those topics.
Jay:Unlike other shows about X only, we Y like this is a show about
Jay:creativity in the workplace.
Jay:Unlike other shows about creativity in the workplace, only we explore
Jay:how resonance actually works so we can create more resonant work, too.
Jay:Right.
Jay:That's a crude kind of not planned out X, Y pitch for my show.
Jay:So that's the first part you're not going to head into an interview and
Jay:elevate that interview unless you know what the premise of the show is.
Jay:If I white labeled it, how will I know it's your show?
Jay:Because everyone's trying to talk topics with experts.
Jay:And even if you niche down, even if it's like, this is about servant leadership
Jay:for B2B SAS executives, with more than 20 years of experience in Toronto,
Jay:the next person that comes along and says, I just want to do that show.
Jay:There goes your differentiation.
Jay:It's a very thin moat that someone can just step over.
Jay:So it's gotta be this perspective you have on what are we talking about, but
Jay:how are we approaching those subjects?
Jay:What's our angle into it?
Jay:What is our hook?
Jay:Our style, our belief we're interrogating our hypothesis that we have.
Jay:And then on the episode level, you get to walk into that as a very
Jay:informed producer or editor or host because you're pressing that person
Jay:or those topics through the lens.
Jay:That premise.
Jay:So it pops out something original because unlike that appearance
Jay:of that famous person elsewhere, they appeared on your show.
Jay:Your show explores something very specific and different in a different way.
Jay:How are you going to create an original that's, how don't concoct a gimmick, press
Jay:them through your unique lens, your unique premise and out pop something original.
Jay:So before you go into any episode, that's a non-negotiable is like,
Jay:is this actually developed.
Jay:Cause if it's not, that's the work people think it's about booking
Jay:better guests or technical setup that stuff's actually really easy.
Jay:The best, most important thing you can do is develop your idea, develop an
Jay:actual premise into IP intellectual property that can drive and support
Jay:a whole show and create something that quite frankly could grow.
Jay:It's a lot easier to grow something that's growable than
Jay:try to like get a dud missile.
Hector:Yeah, the show is unthinkable with J Kenzo and your 157 episodes in You
Hector:can find it everywhere, but I'm actually excited to have this conversation now
Hector:because I believe it was recently launched a program or an offering to kind of help
Hector:people go a little deeper with this.
Hector:Do you want to talk a little about that?
Jay:Yeah, I have two things on offer.
Jay:I have podcast course called global shows, which is on the navbar my website.
Jay:And I also am starting small working groups of no more than nine creative
Jay:people focused on B2B marketers and B2B creators who are working with me
Jay:getting one-on-one support and one to few support over an eight week span
Jay:to work on their actual projects.
Jay:So it's not like video course.
Jay:That's what my course is.
Jay:That's not what this elevate group is.
Jay:The small working groups is an accountability experience, I guess, where
Jay:I'm working with them live to elevate their work not specific to podcasting,
Jay:but of course I get a lot of podcasts.
Hector:Jay, this has been a fantastic interview.
Hector:We'll link all that up in the show notes here.
Hector:Is there anything else that you feel should be said that we didn't.
Jay:No, for us, I thank you for letting me talk about my projects.
Jay:Don't go hiding in a course or like sign up for my accountability group.
Jay:Cause you're like, well, this will solve my problems.
Jay:Like the most important thing you can do is establish a practice, like
Jay:the way you serve yourself better.
Jay:And also me and you, Hector is like, after listening to them, Take the
Jay:energy that hopefully you have right now, don't make something and make it just a
Jay:little bit better than the last thing.
Jay:Like the momentum problem is most creators problems.
Jay:So solve that actual problem.
Jay:Stop hiding by following another expert or listening to another
Jay:show or buying another book.
Jay:Even if it's mine go make better stuff.
Jay:And if you're doing that consistently and you run into a blocker, unbelievable, we
Jay:have so much information, knowledge, and people available to us at our fingertips
Jay:to get you unstuck, but unless you're constantly and consistently shifting.
Jay:The only real problem you have is to consistently ship.
Jay:So start there
Hector:Yeah, go make what matters.
Hector:I think Jay said that somewhere on his website or something.
Hector:I wrote it down.
Hector:It was brilliant
Hector:thanks for hanging out with us.